Debit Card Fraud & Protection Alert

In the past week, we have seen a significant increase in debit card fraud. In an effort to combat this activity PHCU has implemented some strict new rules until the fraudulent activity subsides. Please take a minute to read the information below so you'll know how to access the funds in your account. 
 
Effective immediately, PHCU has temporarily blocked all out-of-state signature based (credit) transactions. This means that all debit card transactions outside of South Carolina are restricted to PIN-based transactions only. You should be able to use your card at an ATM or merchant in any state as long as you enter your PIN. If your signature-based transaction is declined at a merchant location (in any state), please try it as a PIN-based transaction (enter your PIN as part of the transaction.) 

If you experience any problems using your debit card please call (803) 978-2101 from 8:30 a.m.-5:00 p.m. or (833) 462-0798 after hours. 

Your PHCU Accounts are Secure 

Please know that your PHCU account information is secure, and there has been no compromise on the security that PHCU has in place. It appears that the recent increase in fraudulent activity is a result of illegal skimmers being placed on card readers in our local area.
 
If your card was possibly compromised in the recent events, we will notify you by mail and a new debit card will be issued to you.  If you notice fraudulent activity on your account, please contact us immediately at (803) 978-2101 or (833) 462-0798 after hours. 

We May Be Calling You 

You may not know it, but you have round-the-clock protection against card fraud. Our cards are protected by FraudWatch PLUS.  Experienced fraud analysts work 24/7, watching for any suspicious card activity and will try to contact you immediately if they detect potential fraud on your card. FraudWatch will ask you for the LAST 4 DIGITS of your social security number for verification. Never supply your card number, PIN, or entire SSN.
 
Please make sure that your home and cell phone numbers are current with PHCU in case they need to reach you.